Supporting Participants with Complex Needs Through NDIS Services

July 27, 2026•1 min read

Several hands pointing at a care plan document on a table

Complex needs support works best when care is coordinated.

Complex needs often means higher risks, multiple support areas, and the need for coordinated care.

Safeguards for behavior support

The NDIS Commission describes positive behaviour support as an evidence-, values-, and rights-based approach focused on quality of life and understanding the reasons behind behavior, with restrictive practices as a last resort under specific rules and oversight.

Health versus NDIS boundary

The NDIS is not designed to fund supports more appropriately funded by the health system, including assessment/diagnosis/treatment.

Coordination and planning tools

A simple support passport, consistent routines, clear incident pathways, and outcome tracking support safety and dignity.

Graphic highlighting quality of life, environment changes, skill-building, and last resort restrictions

Positive behaviour support is rights-based and focused on quality of life.

Where OptimumCare Plus fits

OptimumCare Plus supports coordinated, person-centered complex needs support in Adelaide and the Gold Coast.

General information only:

Not clinical advice. For immediate risk, contact emergency services. For funding questions, check NDIA guidance.

Rachael M Mwatha

Back to Blog

OptimumCare Plus

Optimumcare Plus acknowledges the Traditional Custodians of the land across Australia and pays respect to their ongoing connection to the land, which holds deep cultural significance. We honor their contributions and extend our respect to Elders past, present, and emerging.

At Optimumcare Plus, we are dedicated to ensuring that all individuals, regardless of their gender identity, intersex status, or sexual orientation, are treated with dignity, respect, and equality in all aspects of our services.